florist, flower delivery and sympathy flowers - Birthday flowers, Get well flowers, Newborn baby flowers -

Privacy

1. Introduction

Purpose of the Privacy Policy

We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and utilize our services.

Scope

This Privacy Policy applies to all users of our website and services, regardless of location. By accessing or using our site, you agree to the collection and use of information in accordance with this policy.

Acceptance of Terms

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following any changes to this policy will be deemed your acceptance of those changes.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. This information may include:

  • Name
  • Email Address
  • Phone Number
  • Mailing Address
  • Payment Information

Non-Personal Information

We also collect non-personal information about you, which does not reveal your specific identity. This may include:

  • Browser Type
  • Operating System
  • IP Address
  • Pages Visited

Information Collected Automatically

When you visit our website, certain information is collected automatically:

  • Cookies: Small data files stored on your device that help us improve your access and identify repeat visitors.
  • Web Beacons: Electronic images that are used to track the number of users who have visited certain pages.
  • Analytics Data: Information collected by third-party analytics services to help us understand website traffic and usage patterns.

3. How We Use Your Information

To Provide and Improve Services

We may use your information to:

  • Process Transactions: Facilitate purchases and process payments.
  • Respond to Customer Service Requests: Address inquiries and provide support.

For Personalization

Your information helps us to:

  • Customize User Experience: Tailor content and services according to your preferences.
  • Deliver Relevant Content: Provide product offerings that align with your interests.

For Communication

We may use your information to:

  • Send Administrative Information: Notify you about changes to our terms, conditions, and policies.
  • Notify About Changes: Inform you of updates to our services or important notices.

For Marketing and Promotional Purposes

With your consent, we may use your information for:

  • Email Marketing: Send newsletters, promotions, and other marketing materials.
  • SMS Marketing: Deliver promotional messages and alerts via text messages.

Legal Compliance

We may use your information to:

  • Fulfill Legal Obligations: Comply with applicable laws, regulations, and legal processes.
  • Prevent Fraudulent Activities: Detect and prevent fraud, abuse, or other harmful activities.

4. Email Marketing

Consent

By providing your email address, you consent to receive email communications from us. You may opt-in by subscribing on our website, during checkout or account registration.

Types of Emails Sent

  • Newsletters
  • Promotional Offers
  • Updates on Services

Unsubscribe Mechanism

You can opt-out of receiving marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.

Third-Party Email Services

We may use third-party service providers to manage and send emails on our behalf. These providers are obligated to protect your information.

Data Protection

We implement security measures to safeguard your email data against unauthorized access, alteration, disclosure, or destruction.

5. SMS Marketing

Consent

By providing your phone number during checkout and checking a box to opt-in to receive text messages you agree to receive SMS messages.

Types of Messages Sent

  • Promotional Messages
  • Transactional Alerts

Message Frequency

Frequency of transactional messaging may vary based on your interactions. You will receive up to 2 promotional messages per month.

Opt-Out Instructions

You can opt-out of SMS messages at any time by replying “STOP” to any message you receive from us. For assistance you can text “HELP” at any time.

Carrier Charges

Standard message and data rates may apply. Please consult your mobile service provider for details.

Data Security

We take reasonable steps to protect your phone number and related data from unauthorized access or disclosure.

Third Parties and Affiliates

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

6. Cookies and Tracking Technologies

Types of Cookies Used

  • Session Cookies: Temporary cookies that remain in your browser until you leave the site.
  • Persistent Cookies: Remain on your device for a set period or until deleted.
  • Third-Party Cookies: Set by partners to provide analytics and advertising services.

Purpose of Cookies

  • Enhance User Experience: Remember your preferences and settings.
  • Track Usage Patterns: Analyze site traffic and usage to improve functionality.

Managing Cookie Preferences

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Sharing and Disclosure of Information

Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our website and conducting our business, such as:

  • Payment Processors
  • Email Service Providers

However, please note that we will never share your phone number or use it for marketing purposes. We are committed to protecting your personal information and ensuring that your contact details are only used for the services you’ve consented to.

Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

8. Your Choices and Rights

Access and Update Information

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Opt-Out Options

You may opt-out of receiving marketing communications by following the unsubscribe instructions in the communications or by contacting us.

Do Not Track Signals

Our website does not respond to Do Not Track (DNT) signals. However, you can adjust your browser settings to refuse cookies.

9. Security Measures

Data Protection

We employ industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your personal information.

No Guarantee Clause

While we strive to protect your personal information, we cannot guarantee its absolute security due to potential risks inherent in internet usage.

10. International Data Transfers

Compliance with International Laws

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA).

Data Transfer Mechanisms

Your information may be transferred to and maintained on servers located outside of your state or country. We use Standard Contractual Clauses and other mechanisms approved by relevant authorities to ensure adequate data protection.

11. Data Retention

Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. Third-Party Links

External Websites

Our website may contain links to external sites not operated by us. Clicking on these links will direct you to a third-party site.

No Responsibility Clause

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children’s Privacy

Age Restrictions

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Parental Consent

If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

14. Changes to This Privacy Policy

Update Notices

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Effective Date

This Privacy Policy is effective as of September 1, 2024 and will remain in effect except with respect to any changes in its provisions in the future.

15. Contact Information

Customer Support Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Phone:
  • Mailing Address:
    Oceanside California Flowers
    57 Avenida Descanso
    Oceanside, CA 92057