Lily Symphony in Pink
Our Guarantee
Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
IMPORTANT INFORMATION BEFORE DOING BUSINESS WHIT US.
Our policy por return or cancelation of orders depend on a 24hr cancelation period before delivery, often times your order will be a very specific one where we have to obtain specific materials (example: high end Materiasl as Peonies, Gloriosa Lilys, Specific Orchids, Dhalias, Garden Roses and such), if that is the case at the moment of cancelation, we have the right to retain 80% of the price since we might have got the materials for such order. If the order is only seasonals then the retain fee will be 25% of the total of your order before taxes and delivery. Please be aware of these policies before closing business with us.
Taxes are based on prevailing rates in the area of our store location.
Please note that all prices are presented in USD unless otherwise noted.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, or a similar yellow flower that suit the appearance of the floral arrangement as possible. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Delivery Policy
Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver during hours of operation in the same day on orders. You may request a time frame in the special instruction box when ordering, an extra charge for express delivery will apply, and will do our best to accommodate your request.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure she/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.